Ledger Live Login® | Troubleshooting & Common Issues

Facing problems logging into Ledger Live or connecting your Ledger device? Follow this guide to quickly resolve common issues and regain access safely.

Common Issues

Device Not Detected

Ledger wallet may not be recognized by Ledger Live due to USB, firmware, or software issues.

Incorrect PIN

Multiple incorrect PIN entries can lock your device. Follow the recovery guide to regain access.

Ledger Live Won’t Open

Outdated versions or system incompatibility may prevent Ledger Live from launching.

Connection/Browser Issues

Browser extensions or Ledger Bridge may interfere with device communication.

Step-by-Step Solutions

Step 1: Update Ledger Live

Ensure you have the latest version of Ledger Live installed from the official site.

Step 2: Check Connections

Use different USB ports or cables and confirm the device is unlocked.

Step 3: Restart Devices

Restart both computer and Ledger device to resolve temporary connectivity issues.

Step 4: Verify Firmware & Bridge

Update device firmware and install Ledger Bridge if needed for Ledger Live communication.

Frequently Asked Questions

Try another port, cable, or computer. Reinstall Ledger Live and Bridge. Contact Ledger support if the issue persists.

Yes, using your recovery phrase is safe. Never share the recovery phrase and follow official instructions.

Yes, some extensions may block Ledger Live communication. Disable extensions or try a clean session.